Privacy Policy

1. Introduction#

HunterX is a fitness and habit app operated by Hunterx Technologies. This Privacy Policy explains what personal information we collect, why, who we share it with, and the choices you have when you use the HunterX mobile app, our website at https://hunterx.co.in and related services (the "Services").

HunterX lets you complete daily quests, track activity, earn experience points (XP), keep streaks, appear on leaderboards and win eligible rewards. We collect only what these features need. We do not sell your personal information, and we do not use health or fitness data for advertising.

By creating an account or using the Services, you confirm that you have read this policy. Where the law requires your consent, we ask for it separately before we collect the data.

2. Who We Are#

If you have questions or requests about your personal information, contact us using these details.

3. Information We Collect#

What we collect depends on the features you use and the permissions you give.

3.1 Account and sign-in information. Your name or display name, email address, a unique account ID (your Hunter ID), your sign-in method (email, Google or Apple) and account status. If you sign in with Google or Apple, we receive the details that provider shares with us. If you use Sign in with Apple, you may choose to hide your email address. We never receive your Google or Apple password. If you register with email and password, we store your password only in encrypted (hashed) form and send a one-time code (OTP) to your email to verify it.

3.2 Profile and fitness information. Date of birth (used to confirm you meet our age requirement), gender, height, weight, your answers to the onboarding questions, and fitness goals and preferences. From these we calculate your age, your BMI and your daily goals: a step goal (from BMI and age), a water goal (from weight) and a protein goal (from weight and activity level). We store these values with your profile. We use it to set up your profile and tailor quests and progress displays.

3.3 Health and activity information. If you connect Apple Health (iOS) or Health Connect (Android) and grant permission, we may read: steps, active calories burned, distance, heart rate, sleep and workouts. We read only the data types you approve, and we only read: we never write anything back to Apple Health or Health Connect. Each day we save a summary on our servers: steps, calories, distance, average heart rate, sleep duration and number of workouts, plus a daily active-minutes figure that we calculate ourselves from your steps and workouts (it is not read from Apple Health or Health Connect). Section 7 explains how we protect this data.

3.4 Quests, XP and app activity. Quests started and completed, XP, level and rank, streaks, badges, rewards earned or redeemed, and your use of in-app features. We use this to calculate progress, run leaderboards, give rewards and detect cheating.

3.5 Leaderboard information. If you appear on a leaderboard, other users can see your display name, avatar, XP, rank and streak.

3.6 Photos and files. An avatar or other image you upload, any image you attach to feedback, and photos you submit as proof for quests. These files are stored with our file-storage provider (Section 6). Quest proof photos are reviewed by HunterX team members through our admin panel, who may approve them, ask you to resubmit, or reject them with a reason. They are deleted when you delete your account, and when you submit new proof the earlier photo is deleted.

3.7 Device and notification information. If you turn on push notifications, we process a push token and an app-install identifier (created by Firebase so notifications can reach your device), basic device and app information (such as app version, device model and operating system) and your notification settings.

3.8 Feedback and support. The messages, contact details and attachments you send when you contact us or submit feedback. When you submit feedback in the app, we also receive your name, email address, Hunter ID, app version, device operating system, level and any screenshot you attach. We send an alert containing this information to a private team channel on Discord (Section 6.1).

3.9 Referrals and rewards. Referral codes, reward eligibility, scratch-card and coupon activity, and redemption status.

3.10 Technical and security logs. Our servers record technical logs such as errors, request times and IP addresses. We use them to keep the Services secure and working.

4. How We Use Information#

We use your information to:

• create and secure your account and verify your sign-in;
• run quests, XP, levels, streaks, badges, leaderboards and your progress screens;
• read the health and activity data you allow and show your own progress;
• give out rewards, referrals and scratch cards, and check that people are eligible;
• send notifications you have turned on;
• answer support requests and improve the app;
• detect fraud, cheating, abuse and breaches of our rules;
• keep the Services secure, find bugs and fix them; and
• meet legal obligations and resolve disputes.

We do not use health or fitness data for advertising, and we do not use any of your data for advertising profiles. We will tell you, and ask for consent where required, before we use your data for a new purpose.

5. Consent and Permission Controls#

We ask for access to your information or device features (health data, notifications, photos) only when a feature needs it, and we explain why before you decide. Optional permissions can be declined, and you can withdraw them at any time in your device settings, in Apple Health or Health Connect, or by contacting us at customercare@hunterx.co.in.

If you withdraw consent, we stop the processing that depended on it. Features that need that data may stop working. Withdrawing a permission does not delete data already stored; to delete it, use the account deletion options in Section 10.

6. How We Share Information#

We do not sell your personal information. We share it only as described here.

6.1 Service providers. These companies process data for us to run the Services:

They may use your information only to provide their services to us, under their own terms and privacy commitments.

6.2 Reward partner. HunterX rewards are currently provided by Gymgasm. When you win or redeem a reward, we share with Gymgasm only the information needed to confirm and fulfil it, such as your name, the reward and its redemption status. If we add other reward partners, we will update this policy before sharing data with them.

6.3 Other users. Information you choose to show on a leaderboard (Section 3.5) is visible to other users.

6.4 Legal and safety. We may disclose information where reasonably necessary to follow the law, respond to valid legal requests, prevent fraud or abuse, enforce our terms, or protect people and the Services.

6.5 Business changes. If Hunterx Technologies is involved in a merger, acquisition or sale of its business, your information may transfer to the new owner, which must honour this policy.

7. Health and Fitness Data#

Health and fitness data is sensitive. We handle it as follows.

• We read it only through Apple Health or Health Connect, and only the types you approve.
• We use it only to show your own progress and to power quests, XP and streaks.
• We do not sell it, and we do not use it for advertising, marketing or profiling.
• We do not share it with advertisers, data brokers or insurers.
• We do not store it in iCloud, and we do not write false data back to Apple Health.
• You can use unrelated features if you decline health access.
• HunterX is not a medical device. It does not diagnose, treat or give medical advice.

Our use of information received from Health Connect and Google APIs follows the Google Play User Data Policy, including its Limited Use requirements. Our use of data from Apple Health follows Apple's App Store Review Guidelines.

8. Data Storage and International Transfers#

Your information is stored and processed on servers run by our hosting and service providers. Our main servers and database are hosted by Railway in Singapore (Southeast Asia), so your information is processed outside India. Some other providers listed in Section 6 may process data in other countries as well. Where data leaves India, we do so as the law allows and rely on our providers' security commitments.

9. Data Retention#

We keep information only as long as we need it for the purposes in this policy or as the law requires.

When we no longer need information, we delete it or remove anything that identifies you. We may keep specific records longer where the law requires.

10. Account Deletion#

You can delete your HunterX account and the personal information linked to it in either of these ways.

In the app. Open HunterX and go to Settings → Account → Delete Account, then confirm.

On the web or by email. Visit https://hunterx.co.in/delete-account, or email customercare@hunterx.co.in from the email address registered to your account with the subject "HunterX Account Deletion Request". We may ask you to confirm you own the account.

After we verify your request, we delete your account and personal information within 30 days, and we ask our service providers to delete their copies where applicable. We may keep limited records where the law requires it or where they are needed to prevent fraud, as set out in Section 9.

Uninstalling the app does not delete your account. If you signed in with Apple, deleting your account also ends the link between HunterX and your Apple ID.

11. Your Privacy Rights#

Under applicable law, including India's Digital Personal Data Protection Act, 2023, you can:

• ask for a summary of the personal information we hold about you and how we use it;
• ask us to correct or update inaccurate or incomplete information;
• ask us to delete your personal information;
• withdraw consent you have given;
• nominate another person to exercise your rights if you die or become unable to act; and
• make a complaint or raise a grievance.

To use any of these rights, email customercare@hunterx.co.in. We may ask for details that help us confirm who you are. We acknowledge requests within 3 working days and respond within 30 days, unless the law allows or requires a different time. If you are not satisfied with our response, you may take your complaint to the Data Protection Board of India or any other authority that applicable law allows.

12. Security#

We protect your information with measures such as encrypted connections (HTTPS/TLS), hashed passwords, access controls, limited staff and administrator access, and monitoring for suspicious activity. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the authorities as the law requires.

13. Minimum Age#

HunterX is for people aged 18 to 80. You confirm your date of birth when you sign up, and you must not create an account if you are under 18 or over 80. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has given us personal information, contact us at customercare@hunterx.co.in and we will delete it.

14. Third-Party Services#

When you sign in with Google or Apple, connect Apple Health or Health Connect, or use another outside service, that company handles your information under its own privacy policy. We do not control those practices, so please read their policies. Our app does not include third-party advertising or ad-tracking services.

15. Notifications#

Push notifications are optional. We send them for quests, streaks, rewards, account activity and service updates, and we send promotional notifications only if you have agreed to them. We never put sensitive health details in notification text. You can turn notifications off in your device settings or in the app at any time.

16. Changes to This Policy#

We may update this policy when our features, providers or legal duties change. The latest version is always at https://hunterx.co.in/privacy, with its "Last updated" date. For material changes, we will tell you in the app or by email, and we will ask for your consent again where the law requires it.

17. Contact and Grievances#

For privacy questions, requests or complaints, contact:

Hunterx Technologies
454 Royal Town, Mathigiri, Hosur 635109, India
Email: customercare@hunterx.co.in
Grievance officer: Balakumaran Ramalingam Muthupalani, Grievance Officer (customercare@hunterx.co.in)

We acknowledge complaints within 3 working days and aim to resolve them within 30 days.